LeadHeed Privacy Policy (Hong Kong)
Last Updated On: 8 January 2026
At LeadHeed, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform (https://leadheed.com/) and services. By using LeadHeed, you agree to this Privacy Policy.
1. Data Controller
LeadHeed Limited is the data controller responsible for your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”). While we take reasonable steps to protect your personal data, it is important to note that no system is completely secure, and we cannot guarantee the absolute security of your data.
Contact Details:
- Email: support@leadheed.com
- Address: LeadHeed Limited, Hong Kong
1.1 Data Processing Agreement (DPA)
Where LeadHeed processes personal data on behalf of customers acting as data controllers, LeadHeed acts as a data processor.
A Data Processing Agreement (DPA) governing such processing is available upon request and will be executed with all customers who use LeadHeed services to process personal data, in accordance with applicable data protection laws, including the PDPO.
The DPA sets out LeadHeed’s obligations regarding:
- Processing personal data only on documented instructions;
- Confidentiality and appropriate security measures;
- Appointment and oversight of subprocessors;
- Personal data breach notification;
- Assistance with data subject rights; and
- Deletion or return of personal data upon termination of services.
Customers may request a copy of the DPA by contacting support@leadheed.com .
2. Information We Collect
We may collect the following categories of personal data:
2.1 Account Information
- Name, email address, phone number, job title, and company details
- Account login credentials and subscription plan information
2.2 Usage Data
- Platform usage activity, features accessed
- IP address, device identifiers, operating system, browser type
2.3 Payment Information
-
Billing address, payment method details, and transaction history
(Payment details are processed via secure third-party payment providers.)
2.4 Communications
- Support requests, feedback, and correspondence via email, chat, or other channels
3. How We Use Your Information
LeadHeed uses personal data to:
- Provide, operate, and improve the Platform and services
- Manage subscriptions, billing, and payments
- Communicate service-related updates, alerts, and support responses
- Comply with legal and regulatory obligations
- Prevent fraud, abuse, and security incidents
- Conduct analytics and improve platform performance
4. Legal Basis for Processing (Hong Kong PDPO)
We process personal data based on the following lawful grounds under the PDPO:
- Consent: Where you have provided consent
- Contractual necessity: To perform obligations under your subscription or agreement
- Legal obligation: To comply with applicable Hong Kong laws or regulatory requirements
- Legitimate interests: Including security, fraud prevention, service improvement, and business operations, where such interests are not overridden by your rights
5. Sharing Your Information
Refunds will not be issued under the following circumstances:
- Service providers: Hosting, infrastructure, payment processing, analytics, and customer support providers
- Legal or regulatory authorities: Where required by law, regulation, or court order
- Business transfers: In connection with a merger, acquisition, restructuring, or sale of assets
We do not sell personal data to third parties.
6. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes described in this Policy, or as required under applicable laws and regulations.
When personal data is no longer required, it is securely deleted, anonymised, or archived in accordance with our data retention practices.
7. Your Rights (Hong Kong PDPO)
Under the PDPO, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Withdraw consent where processing is based on consent
- Raise complaints with the Office of the Privacy Commissioner for Personal Data (PCPD), Hong Kong
8. Security of Personal Data
LeadHeed implements appropriate technical and organisational security measures to protect personal data from unauthorised access, loss, misuse, or disclosure.
These measures include:
- Encryption of data in transit and at rest
- Role-based access controls
- Secure infrastructure and monitoring
- Regular security assessments and reviews
9. International Data Transfers
LeadHeed may transfer personal data outside Hong Kong where necessary to provide services.
Where such transfers occur, LeadHeed ensures appropriate safeguards are in place to provide a level of protection comparable to that required under the PDPO, including contractual safeguards and security controls.
10. Cookies and Tracking Technologies
LeadHeed uses cookies and similar technologies to:
- Enhance user experience
- Analyse platform usage and performance
- Improve services and functionality
For more information, please refer to our Cookies Policy.
11. Children’s Privacy
LeadHeed services are not intended for children under the age of 18.
We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
LeadHeed may update this Privacy Policy from time to time. Updates will be published on the Platform and become effective immediately.
Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
- Email: support@leadheed.com
- Live Chat: Available via the LeadHeed platform
